According to 73% of senior marketers surveyed by the CMO Council, customer experience is critical to their own professional success and to the ongoing success of the business. Stay on top of best practices, resources and peer-powered best practices to stay ahead of the experience curve.
100+ Social Media Demographics That Matter to Marketers – Hootsuite
How the Facebook Algorithm Works and How to Make it Work for You – Hootsuite
All of the Social Media Metrics That Matter – SproutSocial.com
How to Derive More Value From Customer Data – Inc.
Social Media Marketing Is a Lot Tougher With Trust in Social Media Plunging – Entrepreneur
Why Facebook’s Struggles Are Good for Brands Using Social Media – LinkedIn
Leveraging Customer Data To Create Relevant Customer Experiences – Forbes
Data, Analytics Fuel Real-Time Customer Experience – Wall Street Journal
How Net Promoter Feedback Can Supercharge Social Listening – Forbes