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According to 73% of senior marketers surveyed by the CMO Council, customer experience is critical to their own professional success and to the ongoing success of the business. Stay on top of best practices, resources and peer-powered best practices to stay ahead of the experience curve.

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Program: Getting Serious About Omni-Channel Experience

March 2017

MWC 2017 : Video is a Trillion Dollar Business for Telcos says Huawei.CEO - IT News Africa

February 2017

A Future for Mobile Operators: The Keys to Successful Reinvention - McKinsey & Company

February 2017

The World’s Most Valuable Telecoms Brands Revealed - Future's Trading Charts

January 2017

These Six Forces Will Disrupt the Telecommunications Industry by 2020 - Quartz

December 2016

4 Omnichannel Trends Changing the State of Retail Marketing - VentureBeat

December 2016

Omnichannel 2.0: Delivering a Tailored Experience to Customers - Wharton University of Pennsylvania

December 2016

The Omnichannel Dream Still Out of Reach - DMN News

December 2016

U.S. Telecom Industry: Momentum to Continue in 2017 - Zacks

December 2016

Telcos at Risk if They Don't Keep up with Rapid Industry Change - BizCommunity

December 2016

Omnichannel in Telecommunication: Is it the Future of Telco Sales? - Whisbi

December 2016

Telecoms - Opportunities and Challenges for the Sector in 2017 - Lexology

November 2016

Strategy of Telecom Operators to Improve Customer Experience - Telecomlead

November 2016

The Three Words That Must Define the Digital Strategy of Telcos Today - TelecomsTech

November 2016

The Omnichannel Experience: Once Exotic, Now Expected - CMS Wire

November 2016

Industry Omni-channel Management Alliance Formed at the Open ROADS Community London Meeting - Telecom Asia

July 2016

More Than Digital Plus Traditional: A Truly Omnichannel Customer Experience - McKinsey & Company

June 2016

Tips and Tricks for Telcos Tackling Digital Transformation - RCRWireless News

March 2016

Telco Service Operators: Transforming Towards Digital Business - RCRWireless News

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