PROGRAM ELEMENTS & CONTENT

RELEVANT REPORT

Mastering Adaptive Customer Engagements

How customer-centric is your organization? Better yet, how customer-centric do your customers believe your organization is? The answers may surprise you. MORE >

RELEVANT INFOGRAPHIC

 

PROGRAM RESOURCES

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NEWS AND ARTICLES READ MORE

Jan 2016 Customer Experience Non-Trends for 2016 – Customer Think

Mar 2016 Leveraging Techonology to Improve Customer Experience and Marketing and Sales – CIOReview.com

Jan 2016 How Transparency Improves The Customer Experience – Forbes

Jan 2016 Top 5 Customer Experience Trends for 2016 – iperceptions.com

FACTS LEARN MORE

86 percent of senior-level marketers say that it’s absolutely critical or very important to create a cohesive customer journey.  *

A recent survey revealed that 564 C-level executive respondents from large global enterprises still do not have an effective business strategy for competing in a digital, analytics-enabled world.  *

Facebook’s advertising revenue jumped 45% year on year to $4.3bn, while Twitter’s was up 60% to $513m.”>

In 2015 advertisers began switching serious percentages of their total media investment into channels such as Facebook, YouTube and Twitter. By the end of the third quarter of 2015, Facebook’s advertising revenue jumped 45% year on year to $4.3bn, while Twitter’s was up 60% to $513m.  *

By 2020, customer experience is expected to surpass product and pricing as the key differentiator for businesses.  *